Grievance Procedure

In many cases, student concerns can be resolved informally through direct communication with the Director of Disability Access Services. This process can be initiated by personal meeting, letter, email, or telephone communication. To the extent possible, informal grievances will be acted upon within 48 business hours. The time it takes to resolve an issue depends on the nature of the issue. The director may contact you to schedule a time to discuss the grievance. The director may ask you for more information and will discuss potential resolutions to your grievance. Students can request that a final decision be documented in writing.

Contact information for the Director of Disability Access Services is:

Jason Stariwat, Director of Disability Access Services
Bldg. 15, Room 113G, MS 2151
1810 N. Greene St.
Spokane, WA 99217
509-533-7498
Jason.stariwat@scc.spokane.edu

Note: Students are not required to complete the Informal Process for Addressing Student Grievances before initiating the Formal Process for Addressing Student Grievances. If you would like to submit your complaint formally, follow the steps below to begin the Formal Process for Addressing Student Grievances.

• Complete a DAS Grievance Form.
• ​Submit the form to the Director of Disability Access Services. You can hand deliver, mail, or email the form.

Contact information for the Director of Disability Access Services is:

Jason Stariwat, Director of Disability Access Services
Bldg. 15, Room 113G, MS 2151
1810 N. Greene St.
Spokane, WA 99217
509-533-7498
Jason.stariwat@scc.spokane.edu

If you do not want to submit the grievance form, you can schedule a phone, virtual, or face-to-face interview instead. To schedule an interview, use the email address or phone number listed above.

Once the Director of DAS has received your grievance, the director will review it. Within 48 business hours of receiving the formal grievance, the director will contact you to schedule a time to discuss the grievance. The director may ask you for more information and will discuss potential resolutions to your grievance.

For more detailed information about the formal grievance process and the official Community Colleges of Spokane administrative procedure, view the document titled DSS Grievance Procedure for Students with Concerns with Disability Access Services document.

Vice President of Student Services
Bldg. 1, Room R228, MS 2150
1810 N. Greene St.
Spokane, WA 99217
509-533-7015

For more detailed information about the formal grievance process and the official Community Colleges of Spokane administrative procedure, view the DSS Grievance Procedure for Students with Concerns with Disability Access Services document.

If you submit a grievance at SCC or SFCC, it does not take away your right to file an action with the Washington State Human Rights Commission and/or the Office for Civil Rights. Students have the right to file a formal complaint with either organization at any time. You can contact these agencies for more information at:

Washington State Human Rights Commission
800-233-3247
TTY 800-300-7525
905 Riverside Ste 416
Spokane, WA 99201
www.hum.wa.gov

US Department of Education Office for Civil Rights
800-421-3481
TTY 877-521-2172
2910 3rd Ave, Mail Stop 106
Seattle, WA 98174-1099
OCR@ed.gov