Front Office Professional

Degrees/certificates at a glance

Certification Star icon Certificate - Administrative Clerical Assistant

Program Length

2 quarters

Certification Star icon Certificate - Front Office Professional

Start Quarter

Fall, Winter, Spring, Summer

Location

SCC - Colville Center
SCC - Inchelium Center
SCC - Newport Center
SCC - Republic Center
Spokane Community College

Financial Aid Eligible

Certificate - Administrative Clerical Assistant

If you are looking for an entry-level office position, build your qualifications with this certificate.

In this three-quarter program, you learn the professional skills and techniques to greet callers, make and receive telephone calls, format correspondence and reports, and perform a variety of general office duties.

Front office professionals are often the first point of contact for visitors, clients, and customers. This certificate prepares you to represent your employer in a professional way.

Apply introductory knowledge of current office procedures, techniques, and records management systems.
Perform administrative duties using current office technology.
Use Microsoft Word, Outlook, and PowerPoint.
Spell and use terms correctly.

Breaking Ground on Your Pathway

Plan Your Courses

Meet with our counselors to customize this plan just for you. You can also search the quarterly schedule for class days and times.

Placement

Math placement is not required for this program.
English placement is not required for this program.

The Clerical Assistant program is a two quarter program where students learn general office skills needed for entry-level office positions. This certificate provides students with additional grammar, editing and proofreading experience. Students develop effective written communication, oral communication, customer service, keyboarding, document formatting, office procedures, telephone, scheduling, and calendaring, and job preparation skills.

Students who earn the Administrative Assistant AAS degree will also earn this certificate because it is embedded in the degree. If you have any questions, please contact counseling.

Program Map for

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Total Program Credits: 30

Program Courses

First Quarter

Course ID

Course Title

Credits

BT 105

Grammar for Business

BT 106

Computing Essentials

BT 152

College and Career Strategies

CATT 102

Microsoft Outlook

2.5

Total Credits

15.5

Second Quarter

Course ID

Course Title

Credits

BT 127

Human Relations and Professional Development

BT 196

Skillbuilding

BUS 103

Basic Business Math and Electronic Calculators

CATT 190

Microsoft PowerPoint I

2.5

MMGT 223

Customer Service

Total Credits

14.5

Estimated costs for completing this program

WA Resident

Non-Resident

International

Tuition

$ 3,181

$ 3,829

$ 7,274

Books

$ 339

Course Fees

$ 6

Institutional Fees

$ 224

$ 1,065

Total Costs

$ 3,750

$ 4,398

$ 8,684

Costs for completing a degree or certificate can vary. For more information about costs, visit our How Much Does it Cost? page.

Janelle Brooke
Administrative Office Syst
A.A., Spokane Falls Community College; B.A., M.A., Eastern Washington University
Janelle.Brooke@scc.spokane.edu
509-533-7208
Samantha Hilton
Administrative Office Syst
B.A., DePauw University; M.A., Northern Michigan University
Samantha.Hilton@scc.spokane.edu
509-533-8525
Ronda Moorhead
Administrative Office Syst
B.A., M.Ed., Eastern Washington University
Ronda.Moorhead@scc.spokane.edu
509-533-7389
Catherine Satake
Business Technology Instr
B.S., Washington State University; M.Ed., Eastern Washington University
Catherine.Satake@scc.spokane.edu
509-533-8458