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Customer Service Representative

If you communicate with patience, friendliness, and a genuine desire to help others, a career as a customer service representative could be a good fit for you.

In this program, you’ll learn techniques and strategies for providing quality customer service to clients and customers in person, by telephone, and online. With classes in both customer service and business, you’ll build skills in communication, marketing, and customer relations.

With a degree from this program, you could increase your chances of becoming a manager or supervisor in several fields. Customer service training is also an excellent background for careers in sales, business, marketing, and retail.

  1. Use positive human relations skills to successfully deal directly with customers personally or by telephone.
  2. Appreciate the importance of customer service and its direct relationship to the success of a company.
  3. Perform a variety of routine clerical duties which may include making photocopies and sorting mail.
  4. Use current office equipment and office-related software.
  5. Demonstrate proficiency in Microsoft Word (expert level) and at the specialist level of Access, Excel, PowerPoint, and Outlook.
  6. Apply knowledge of grammar and punctuation skills.
College credit toward certificate/degree completion may be earned by articulating from a high school business program or by completing comprehensive tests administered by the business technology department.

Breaking Ground on Your Pathway


Placement

Math placement is not required for this program.
English placement is not required for this program.

Plan Your Courses

Meet with our counselors to customize this plan just for you. You can also check the annual schedule or search the quarterly schedule for class days and times.

Program Map for

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Total Program Credits: 90


Program Courses

First Quarter

Course ID
Course Title
Credits
BT 105
Grammar for Business  
5
BT 106
Computing Essentials  
5
BT 152
College and Career Strategies  
3
CATT 102
Microsoft Outlook  
2.5
Total Credits
 
15.5
 

Second Quarter

Course ID
Course Title
Credits
BT 127
Human Relations and Professional Development  
3
BT 196
Skillbuilding  
1
BT 272
Business Correspondence   1
5
CATT 122
Microsoft Access I  
2.5
MMGT 223
Customer Service  
3
Total Credits
 
14.5
 

Third Quarter

Course ID
Course Title
Credits
BUS 103
Basic Business Math and Electronic Calculators  
5
CATT 120
Microsoft Word I   2
2.5
CATT 121
Microsoft Word II   2
2.5
CATT 190
Microsoft PowerPoint I  
2.5
CATT 191
Microsoft PowerPoint II  
2.5
Total Credits
 
15
 

Fourth Quarter

Course ID
Course Title
Credits
ACCT 151
College Accounting I   4
5
BT 231
Office Procedures  
5
CATT 138
Microsoft Excel I   3
2.5
CATT 139
Microsoft Excel II   3
2.5
Total Credits
 
15
 

Fifth Quarter

Course ID
Course Title
Credits
BUS& 101
Introduction to Business  
5
BUS 280
Human Relations in Business   5
5
 
Electives  
5
Total Credits
 
15
 
ACCT 141
QuickBooks  
5
ACCT 142
Advanced QuickBooks  
5
BT 251
Current Trends in Technology  
5
BT 260
Administrative Office Management  
5
BT 273
Business Research and Report Writing  
5
BT 274
Business Writing for the Web  
5
CATT 128
Desktop Publishing  
2.5
CATT 238
Advanced Microsoft Excel I  
2.5
CATT 239
Advanced Microsoft Excel II  
2.5
CATT 241
Microsoft Project  
2.5
CMST 127
Leadership Development  
3 - 5
CMST&210
Interpersonal Communication  
5
CMST 227
Intercultural Communication  
5
CMST 287
Business and Professional Communication  
3 - 5
ECON 100
Fundamentals of Economics  
5
HM 221
Event Management  
5
MMGT 125
Social Media Marketing  
5
MMGT 211
Marketing  
5
MMGT 212
Retailing  
5
MMGT 250
Professional Sales  
5

Sixth Quarter

Course ID
Course Title
Credits
BT 160
Job Preparation Techniques  
3
BT 285
Administrative Professional Internship  
2
CMST 250
Managing Conflict Through Communication  
5
 
Electives   6
5
Total Credits
 
15
 
ACCT 141
QuickBooks  
5
ACCT 142
Advanced QuickBooks  
5
BT 251
Current Trends in Technology  
5
BT 260
Administrative Office Management  
5
BT 273
Business Research and Report Writing  
5
BT 274
Business Writing for the Web  
5
CATT 128
Desktop Publishing  
2.5
CATT 238
Advanced Microsoft Excel I  
2.5
CATT 239
Advanced Microsoft Excel II  
2.5
CATT 241
Microsoft Project  
2.5
CMST 127
Leadership Development  
3 - 5
CMST&210
Interpersonal Communication  
5
CMST 227
Intercultural Communication  
5
CMST 287
Business and Professional Communication  
3 - 5
ECON 100
Fundamentals of Economics  
5
HM 221
Event Management  
5
MMGT 125
Social Media Marketing  
5
MMGT 211
Marketing  
5
MMGT 212
Retailing  
5
MMGT 250
Professional Sales  
5
1 BT 272 may be substituted with BT 274.
2 CATT 120 and CATT 121 may be substituted with BT 165.
3 CATT 138 and CATT 139 may be substituted with BT 204.
4 ACCT 151 may be substituted with ACCT& 201.
5 BUS 280 may be substituted with BT 260.
6 May be substituted with any CMST course.
  • Tuition

  • Resident

    $
    9,518
  • Non-Resident

    $
    12,467
  • International

    $
    22,817
  • Avg. Books

    $
    702
  • Max. Course Fees

    $
    98

These dollar amounts reflect the costs associated with the completion of the degree/certificate.

Have a question? Let's hear it.

Shilo Stuart

Enrollment/Onboarding Advisor
Shilo.Stuart@scc.spokane.edu
509-533-7490