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Customer Service Representative

If you communicate with patience, friendliness, and a genuine desire to help others, a career as a customer service representative could be a good fit for you.

In this program, you’ll learn techniques and strategies for providing quality customer service to clients and customers in person, by telephone, and online. With classes in both customer service and business, you’ll build skills in communication, marketing, and customer relations.

With a degree from this program, you could increase your chances of becoming a manager or supervisor in several fields. Customer service training is also an excellent background for careers in sales, business, marketing, and retail.

  1. Implement effective human relations skills to successfully support customers in multiple communication modes and channels.
  2. Perform administrative duties using current office technology.
  3. Demonstrate proficiency with computer software applications such as the Microsoft Office Suite.
  4. Develop effective communications for business purposes with attention to equity, diversity, and inclusion.

The Customer Service degree is a two-year professional program. The Customer Service Representative program provides the business background and human relations skills needed to work successfully with clients and customers. Students may participate in online or on-ground classes.

This degree prepares students for jobs as customer service representatives. An associate degree in customer service introduces students to techniques used to deliver quality customer service care. Students develop their communication, marketing, personnel supervision, and customer relations skills. Subjects taught during a customer service training program are a combination of business and customer service specific courses.

These individuals are the face of the company and are the ones who deal with customers in a friendly and courteous manner. Customer service professionals are required to interact with customers before, during, and after the sale has been made as well. Customer service training program graduates will also have a better chance of reaching the supervisory or management levels in this field.

In order to earn a Customer Service Representative AAS degree, a student must maintain a 2.0 GPA in all individual courses.

Breaking Ground on Your Pathway


Placement

Math placement is not required for this program.
English placement is not required for this program.

Plan Your Courses

Meet with our counselors to customize this plan just for you. You can also search the quarterly schedule for class days and times.

Program Map for

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Total Program Credits: 90


Program Courses

First Quarter

Course ID
Course Title
Credits
BT 105
Grammar for Business  
5
BT 106
Computing Essentials  
5
BT 152
College and Career Strategies  
3
CATT 102
Microsoft Outlook  
2.5
Total Credits
 
15.5

Second Quarter

Course ID
Course Title
Credits
BT 127
Human Relations and Professional Development  
3
BT 196
Skillbuilding  
1
BT 272
Business Correspondence   1
5
CATT 122
Microsoft Access I  
2.5
MMGT 223
Customer Service  
3
Total Credits
 
14.5

Third Quarter

Course ID
Course Title
Credits
BUS 103
Basic Business Math and Electronic Calculators  
5
CATT 120
Microsoft Word I   2
2.5
CATT 121
Microsoft Word II   2
2.5
CATT 190
Microsoft PowerPoint I  
2.5
CATT 191
Microsoft PowerPoint II  
2.5
Total Credits
 
15

Fourth Quarter

Course ID
Course Title
Credits
ACCT 151
College Accounting I   4
5
BT 231
Office Procedures  
5
CATT 138
Microsoft Excel I   3
2.5
CATT 139
Microsoft Excel II   3
2.5
Total Credits
 
15

Fifth Quarter

Course ID
Course Title
Credits
BUS& 101
Introduction to Business  
5
BUS 280
Human Relations in Business   5
5
 
Electives  
5
Total Credits
 
15
ACCT 141
QuickBooks Online  
5
ACCT 142
QuickBooks Desktop  
5
BT 251
Current Trends in Technology  
5
BT 260
Administrative Office Management  
5
BT 273
Business Research and Report Writing  
5
BT 274
Business Writing for the Web  
5
CATT 128
Desktop Publishing  
2.5
CATT 238
Advanced Microsoft Excel I  
2.5
CATT 239
Advanced Microsoft Excel II  
2.5
CATT 241
Microsoft Project  
2.5
CMST 127
Leadership Development  
3 - 5
CMST&210
Interpersonal Communication  
5
CMST 227
Intercultural Communication  
5
CMST 287
Communication in Organizations  
5
ECON 100
Fundamentals of Economics  
5
HM 221
Event Management  
5
MMGT 125
Social Media Marketing  
5
MMGT 211
Marketing  
5
MMGT 212
Retailing  
5
MMGT 250
Professional Sales  
5

Sixth Quarter

Course ID
Course Title
Credits
BT 160
Job Preparation Techniques  
3
BT 285
Administrative Professional Internship  
2
CMST 250
Managing Conflict Through Communication  
5
 
Electives   6
5
Total Credits
 
15
ACCT 141
QuickBooks Online  
5
ACCT 142
QuickBooks Desktop  
5
BT 251
Current Trends in Technology  
5
BT 260
Administrative Office Management  
5
BT 273
Business Research and Report Writing  
5
BT 274
Business Writing for the Web  
5
CATT 128
Desktop Publishing  
2.5
CATT 238
Advanced Microsoft Excel I  
2.5
CATT 239
Advanced Microsoft Excel II  
2.5
CATT 241
Microsoft Project  
2.5
CMST 127
Leadership Development  
3 - 5
CMST&210
Interpersonal Communication  
5
CMST 227
Intercultural Communication  
5
CMST 287
Communication in Organizations  
5
ECON 100
Fundamentals of Economics  
5
HM 221
Event Management  
5
MMGT 125
Social Media Marketing  
5
MMGT 211
Marketing  
5
MMGT 212
Retailing  
5
MMGT 250
Professional Sales  
5

Electives  

Course ID
Course Title
Credits
ACCT 141
QuickBooks Online  
5
ACCT 142
QuickBooks Desktop  
5
BT 251
Current Trends in Technology  
5
BT 260
Administrative Office Management  
5
BT 273
Business Research and Report Writing  
5
BT 274
Business Writing for the Web  
5
CATT 128
Desktop Publishing  
2.5
CATT 238
Advanced Microsoft Excel I  
2.5
CATT 239
Advanced Microsoft Excel II  
2.5
CATT 241
Microsoft Project  
2.5
CMST 127
Leadership Development  
3 - 5
CMST&210
Interpersonal Communication  
5
CMST 227
Intercultural Communication  
5
CMST 287
Communication in Organizations  
5
ECON 100
Fundamentals of Economics  
5
HM 221
Event Management  
5
MMGT 125
Social Media Marketing  
5
MMGT 211
Marketing  
5
MMGT 212
Retailing  
5
MMGT 250
Professional Sales  
5
1 BT 272 may be substituted with BT 274.
2 CATT 120 and CATT 121 may be substituted with BT 165.
3 CATT 138 and CATT 139 may be substituted with BT 204.
4 ACCT 151 may be substituted with ACCT& 201.
5 BUS 280 may be substituted with BT 260.
6 May be substituted with any CMST course.

Estimated costs for completing this program

 
WA Resident
Non-Resident
International
Military Tuition Assistance Program
Tuition
$ 9,245
$ 11,461
$ 21,146
$ 7,246
Books
$ 702
$ 702
$ 702
$ 702
Course Fees
$ 38
$ 38
$ 38
$ 38
Institutional Fees
$ 672
$ 672
$ 672
$ 672
Total Costs
$ 10,657
$ 12,873
$ 22,558
$ 8,658

Costs for completing a degree or certificate can vary. For more information about costs, visit our How Much Does it Cost? page.

Have a question? Let's hear it.

Shilo Stuart

Enrollment/Onboarding Advisor
Shilo.Stuart@scc.spokane.edu
509-533-7490