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Medical Office Receptionist

A medical office is only as strong as its support staff.

In this year-long program, you'll learn how to facilitate proper medical office techniques, opening the door to positions in insurance companies, medical clinics and private physician offices across the Spokane region.

Students completing the Medical Office Reception Certificate also earn the Medical Clerical Certificate.

EndorsementCareer Connect Washington Career Launch Program Endorsed seal

The Medical Office Careers programs at Spokane Community College are proud to announce official endorsement through Career Connect Washington as Career Launch programs. Our official Career Launch administrative medical office programs give students the classroom knowledge and the on-the-job experience they need to succeed.

  1. Receive patients and visitors.
  2. Appropriately manage telephone and electronic communications.
  3. Schedule appointments and procedures.
  4. Apply legal and ethical standards.
  5. Develop keyboarding skills and use of computer applications.
  6. Create and maintain patient records.
  7. Correlate knowledge of general anatomy and medical terminology to perform administrative medical assistant duties, as above.

Breaking Ground on Your Pathway

Plan Your Courses

Meet with our counselors to customize this plan just for you. You can also search the quarterly schedule for class days and times.


Math placement is not required for this program.
English placement is not required for this program.

This program prepares individuals for employment in medical offices as medical office receptionists. Spokane is a major regional center for medical care, offering many opportunities for employment. Positions are available in medical clinics, medical insurance companies, private physicians' offices, and many other healthcare settings.

Students completing the Medical Office Reception Certificate also earn the Medical Clerical Certificate.

Completion of two courses (MSEC 120 and MSEC 121) within the Medical Office Reception Certificate degree allow the students to earn and apply for the Peace Studies Certificate at SCC.

Suggested keyboarding skills of 40 wpm with six or fewer errors at the completion of BT 196 and BT 106 courses. 

Students must complete all classes with a 2.5 grade or higher. Students must complete courses in the order listed, no matter what quarter the program is started.

Program Map for


Choose program map:

Total Program Credits: 49.5

Program Courses

First Quarter

Course ID
Course Title
BT 105
Grammar for Business  
BT 106
Computing Essentials  
BT 152
College and Career Strategies  
CATT 102
Microsoft Outlook  
Total Credits

Second Quarter

Course ID
Course Title
BT 127
Human Relations and Professional Development  
BT 196
HED 104
Medical Terminology and Anatomy  
MSEC 108
Medical Office Computing  
Total Credits

Third Quarter

Course ID
Course Title
BT 231
Office Procedures  
HED 105
Medical Terminology and Anatomy  
MSEC 120
Human Relations/Communications for Medical Office Personnel  
MSEC 121
Medical Office Reception  
Total Credits

Estimated costs for completing this program

WA Resident
$ 4,811
$ 5,891
$ 10,842
$ 702
$ 702
$ 702
Course Fees
$ 8
$ 8
$ 8
Institutional Fees
$ 1,606
$ 1,606
$ 1,606
Total Costs
$ 7,127
$ 8,207
$ 13,158

Costs for completing a degree or certificate can vary. For more information about costs, visit our How Much Does it Cost? page.

  • Lisa Graese
    Lisa Graese
    Medical Office Specialist Inst
    Certificate, Spokane Community College; A. A., Spokane Community College; B.A., Eastern Washington University; M. Ed, Eastern Washington University; additional study: Western Governor's University; Certified Healthcare Documentation Specialist (CHDS)
  • Jennifer Mccoy
    Jennifer Mccoy
    Medical Office Instructor
    A.A., Community College of the Air Force; B.S. Park University; M.S., University of Phoenix; A.A., Bossier Parish Community College
  • Karen Saba
    Karen Saba
    Moonlight Appointment

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