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Front Office Professional

If you are looking for an entry-level office position, build your qualifications with this certificate.

In this three-quarter program, you learn the professional skills and techniques to greet callers, make and receive telephone calls, format correspondence and reports, and perform a variety of general office duties.

Front office professionals are often the first point of contact for visitors, clients, and customers. This certificate prepares you to represent your employer in a professional way.

  1. Apply basic knowledge of current office procedures, techniques, and records management systems.
  2. Operate a variety of office equipment such as computers, electronic calculators, facsimiles, telephones, and copy machines.
  3. Apply knowledge of grammar and punctuation.
  4. Demonstrate proficiency in Microsoft Word at the expert level and Microsoft Outlook.
College credit toward certificate/degree completion may be earned by articulating from a high school business program or by completing comprehensive tests administered by the business technology department.

Breaking Ground on Your Pathway


Placement

Math placement is not required for this program.
English placement is not required for this program.

Plan Your Courses

Meet with our counselors to customize this plan just for you. You can also check the annual schedule or search the quarterly schedule for class days and times.

Program Map for

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Total Program Credits: 45


Program Courses

First Quarter

Course ID
Course Title
Credits
BT 105
Grammar for Business  
5
BT 106
Computing Essentials  
5
BT 152
College and Career Strategies  
3
CATT 102
Microsoft Outlook  
2.5
Total Credits
 
15.5
 

Second Quarter

Course ID
Course Title
Credits
BT 127
Human Relations and Professional Development  
3
BT 196
Skillbuilding  
1
BUS 103
Basic Business Math and Electronic Calculators  
5
CATT 190
Microsoft PowerPoint I  
2.5
MMGT 223
Customer Service  
3
Total Credits
 
14.5
 

Third Quarter

Course ID
Course Title
Credits
BT 165
Word Processing  
5
BT 204
Spreadsheet Design and Analysis  
5
BT 272
Business Correspondence   1
5
Total Credits
 
15
 
1 May be substituted with BT 274.
  • Tuition

  • Resident

    $
    4,458
  • Non-Resident

    $
    5,504
  • International

    $
    10,207
  • Avg. Books

    $
    702
  • Max. Course Fees

    $
    29

These dollar amounts reflect the costs associated with the completion of the degree/certificate.

Have a question? Let's hear it.

Shilo Stuart

Enrollment/Onboarding Advisor
Shilo.Stuart@scc.spokane.edu
509-533-7490