Business Technology


Every organization and business needs top-notch office personnel. Our administrative office programs will give you the professional edge you need to compete for the best jobs. Whether you are answering the phone or organizing a conference, your professionalism directly affects your employer's public image and the smooth operation of the business. Sharpen your skills here for professional success out there. To research job salaries for administrative professionals in your area, visit Salary.com. The Basic Salary Report is free. The Business Technology department offers a variety of educational opportunities:

For more information...
For more information:
Lisa Graese
(509) 533-7358 or
(800) 248-5644 ext. 7358

Adrain, Jamie; Adjunct

Office: 001-1208
Phone: 509-533-7496

Beechler, Cheri; Adjunct HIM

Office: 001-
Phone: (509) 533-7497

Bledsoe, Amy; Faculty

Office: 001-0211N
Phone: (509) 533-7497

Briggs, Brian; Adjunct

Office: 001-1120A
Phone: (509) 533-7496

Condon, Jillian; Faculty

Office: 001-0213C
Phone: (509) 533-7497

Dunham, Lou; Faculty

Office: 001-0229C
Phone: (509) 533-8815
Lou Dunham worked for 20 years in the financial services industry, with experience as a technical writer, trainer, and user-systems analyst. She has a master's degree in communications and a certificate in training and development.

Ekins, Gayle; Faculty

Office: 001-0229i
Phone: (509) 533-7374
Gayle W. Ekins, instructor for Grammar 90 and Business Communication, completed her BBA degree in Business and her MA degree in rhetoric, composition, and technical communication. She has been teaching at the college level since 2002. Before becoming a teacher in higher education, Mrs. Ekins had over 25 years' experience in business and finance. She has held a license as a C.P.A. since 1984.

Endicott, Melanie; Adjunct


Flock, Barbara; Faculty

Office: 001-0213C
Phone: (509) 533-7413

Graese, Lisa; Faculty

Office: 001-0229J
Phone: (509) 533-7358
Mrs. Graese has taught at SCC in the Medical Office Careers program since 2003, instructing courses in both the MSEC and BT programs. Before teaching at SCC, she worked in a variety of medical office positions including transcription, reception, surgery scheduling, and as office coordinator; and has over 20 years of experience in industry. She is a certified healthcare documentation specialist through AHDI. Mrs. Graese earned a medical secretary certificate and an associate of arts degree from SCC. She earned her bachelor’s degree at Eastern Washington University, and has also taken courses through WGU in Health Informatics.

Hanson, Deby; Faculty

Office: 001-0229G
Phone: (509) 533-8001
Deby Hanson, instructor for Office Procedures and many computer-based courses, has been a Business Technology instructor for over 20 years. Mrs. Hanson holds Microsoft expert-level certification in Word and Excel, is certified in Microsoft PowerPoint and Outlook, and is a certified WAOL instructor. Mrs. Hanson holds a master's degree in Business Education.

Hayes, Melanie; Adjunct

Office: 001-213B
Phone: (509) 533-8139

Kennedy, Colleen; Faculty

Office: 001-0229H
Phone: (509) 533-7254
Colleen Kennedy has been a Business Technology instructor for over 25 years. She teaches many computer software courses and holds Microsoft certification in Microsoft Word, Microsoft Excel, PowerPoint, and Access. Mrs. Kennedy holds a master's degree in Instructional Technology.

McCabe, Janelle; Adjunct

Office: 001-213S
Phone: (509) 533-7208

Miller, Bobbie; Workstudy office assistant

Office: 001-0213p
Phone: (509) 533-7413

Moorhead, Ronda; Faculty

Office: 001-0229D
Phone: (509) 533-7389
Ronda Moorhead, instructor for many of the computer-based courses, has over 25 years of business office experience. She has a bachelor's degree in Administrative Office Management and a master's in Business and Marketing Education.

Saba, Karen; Faculty

Office: 001-0213Q
Phone: (509) 533-7357
Karen Saba, CPC, instructor for Medical Coding, Medical Bookkeeping, and Medical Insurance Billing, comes to SCC with over 25 years of medical office experience, both as Coding Specialist and Medical Office Manager. She is a Certified Professional Coder through the American Academy of Professional Coders.

Scott, Jane; Faculty

Office: 001-0229E
Phone: (509) 533-7376
Jane Scott instructs keyboarding, Grammar 90, and Computer Application Technology/Training (CATT) classes which include Word, PowerPoint, Excel, and Access. She has been a member of the Business Technology department since 2004, is a certified WAOL instructor, and holds a master's in Professional-Technical and Technology Education.

Whitcher, Mindy; Adjunct

Office: 001-0213S
Phone: (509) 533-8882
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Administrative Office Internships

Students apply their office and human relationship skills during this two-week assignment at an area business. Internship sites are tailored to meet each student's needs and to complement his/her program.

"SAFECO had the opportunity to work with an SCC student for two weeks earlier this year. The time was mutually beneficial to both the student and SAFECO. The student gained exposure to a corporate environment, observed workflows and utilized business equipment and automation. The company gained extra help and a new perspective and experience working with someone who could potentially be a candidate for employment. I welcome the opportunity to host another student in the future. "On the job" experience brings the office technology school curriculum to life for the student while adding value to the business...it's a win-win!"

Jenna Etzel, Services Unit Manager
SAFECO Insurance Companies

Legal Office Internships

Legal internships give students the opportunity to apply their office skills and human relations skills during a two-week assignment at a law office or law-related office or court. It is the goal of the legal office program to match internship sites to meet each student's needs and complement his or her program.

Jeannie Isaacson (photo)

"I feel that everything taught at SCC has proven to be beneficial in my internship and in my career."

Jeannie Isaacson, Legal Assistant
Degree: A.A.S., Legal Secretary, 1995

"We are very pleased with our intern from Spokane Community College. She is superb, and we hope to hire after her at the end of her internship. She had no prior experience so her education at Spokane Community College was excellent preparation for immediate employment."

Frank Neeri, Attorney
Winston & Cashatt

Medical Office Internships

Sonja Owen (photo)

Students are placed in a local medical office for a minimum of 66 hours for the purposes of observation and to give students an opportunity to utilize classroom skills in a "real" medical office environment. The internship experience is enhanced by a concurrent medical internship seminar where students spend time sharing office experiences, problem solving and participating on a variety of career-related activities.

"[SCC] gave me contacts through my internship which led to my first interview."

Sonja Owen, Provider Relations Coordinator
Degree: A.A.S., Medical Secretary, 1983

Check out what our graduates have to say!

General Office Graduates

Graduate (photo)

"The [Office Technology] program is designed well, and the instructors are great!"

Kimberly Trower, Confidential Assistant, Chancellor/CEO Office of CCS
Degree: A.A.S. Administrative Assistant, 1997

Graduate (photo)

"I have received an education that has helped to shape and change my future."

Betty Kramer, Office Assistant, President’s Office SCC
Degrees: A.A.S. Administrative Assistant, 1999 and Information Specialist, 1999

Legal Office Graduates

Graduate (photo)

"[SCC] gave me the background I needed to work in the judicial system as well as obtaining clerical skills."

Ann Michel, Deputy Clerk, Spokane Superior Court
Degree: A.A.S. Legal Secretary, 1996

Graduates (photo)

"You're never too old to change your career path, and you’re never too old to learn more."

Dawn Berry, Foreclosure Specialist, Metropolitan Mortgage
Degree: A.A.S. Legal Secretary, 1997

Cindy Kirste, Foreclosure Specialist, Metropolitan Mortgage
Degree: A.A.S. Legal Secretary, 1997

Medical Office Graduates

Graduate (photo)

"The most important thing I learned at SCC was teamwork."

Sherrie Morrow, Receptionist, Heart Clinics Northwest
Degree: A.A.S. Medical Secretary, 1996

Graduate (photo)

"SCC taught me everything I needed to know about medical insurance billing in order to get the job I have now."

Monika Strum, Patient Accounts Billing Clerk, Heart Clinics Northwest
Certificate: Medical Office Receptionist/ Insurance Clerk Certificate, 1995

Community partnership to build a quality workforce

The purpose of each Business Technology advisory committee is to advise and assist the division dean, the program department chair, the program faculty and the college in matters pertaining to the program to ensure that the college program is effective in training students to meet the entry-level employment needs of the business world.

Business Technology  (Updated 08/24/2016)

  • Shannon Birchler, Express Employment Professionals
  • Catherine Goodwin, Octopus Transformations
  • Betty Hughes, U.S. Bank
  • Karen Lorenz, Avista Corporation
  • Mary McPheron, HP Enterprise Services
  • Scott Oakshott, Spokane Valley Tech
  • Sarai Orth, Career Path Services
  • Patti Petersen, Providence Health Care
  • Pam Seale, Providence Medical Research Center
  • Michelle Victoria, Lydig Construction
  • Mindy Whitcher, Pitney Bowes

Legal Office Careers  (Updated 08/24/2016)

  • Joe Alleman, Mukogawa-Fort Wright Institute
  • John Allison, Eymann Allison Hunter Jones
  • Marcie Bergman, Office of the Attorney General
  • Arthur K. Hayashi, Spokane County Prosecutor's Office
  • Michael J. Pontarolo, Delay, Curran, Thompson, Pontarolo
  • Therese Roberson, Office of the Attorney General
  • Mike Wolfe, Randall and Danskin

Medical Office Careers  (Updated 08/24/2016)

  • Cheryl Barrow, InCyte Diagnostics
  • Heidi Broers-Vazquez, St. Joseph's Family Care
  • Kimbra Crawford, InCyte Diagnostics
  • Tammy Crider, Passages Family Support
  • Tammi Farmer, Group Health Cooperative
  • Teresa Harris, Providence
  • Kami Hoekema, Therapeutic Assoc. Wandermere
  • Michael Mowreader, Inspired Solutions
  • Sandy Nadeau, Integra Imaging
  • Connie Tanguy, Spokane Eye Clinic
  • Shannon Thompson, Advanced Dermatology
  • Amanda Willliams, InCyte Diagnostics

Health Information Management  (Updated 08/24/2016)

  • Debra Brown, Airway Heights Correctional Facility
  • Debbie Cushner, Hospice of Spokane
  • Shawna Eagle, Shriner's Childrens Hospital
  • Amy Gardner, Valley Hospital & Medical Center
  • Vickie Hall, Airway Heights Correctional Facility
  • Dianna Hawn, Eastern State Hospital
  • Rhonda Kabage, Riverview Retirement Community
  • Holly Kauffman, Health Resource Group
  • Shannon Kinnaird, Kootenai Medical Center
  • Mary Beth Noga, Providence Sacred Heart
  • Bryston Robeson, Frontier Behavioral Health
  • Nancy Skrei, St. Luke's Rehabilitation
  • Camelia Scheidegger, Rockwood Clinic

You can browse our online course offerings in the class schedule. Expand "More Filters", select one of the following Course Subjects, and click "Search".

  • Business Technology (BT)
  • Computer Application Technology Training (CATT)
  • Legal Administrative Assistant (LSEC)
  • Medical Office Assistant (MSEC)