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Front Office Professional

If you are looking for an entry-level office position, build your qualifications with this certificate.

In this three-quarter program, you learn the professional skills and techniques to greet callers, make and receive telephone calls, format correspondence and reports, and perform a variety of general office duties.

Front office professionals are often the first point of contact for visitors, clients, and customers. This certificate prepares you to represent your employer in a professional way.

  1. Apply introductory knowledge of current office procedures, techniques, and records management systems.
  2. Perform administrative duties using current office technology.
  3. Apply knowledge of grammar and punctuation to create and edit business communications.
  4. Use Microsoft Word, Outlook, PowerPoint, and Excel.

Breaking Ground on Your Pathway


Plan Your Courses

Meet with our counselors to customize this plan just for you. You can also search the quarterly schedule for class days and times.

Placement

Math placement is not required for this program.
English placement is not required for this program.

The Front Office Professional program is a three-quarter program preparing students for entry-level positions. Students completing this program are prepared to greet callers, make and receive telephone calls in a professional way, format correspondence and reports, and perform a variety of duties depending on the office situations.

In order to earn a Front Office Professional certificate, a student must maintain a 2.0 GPA in all individual courses.

Program Map for

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Total Program Credits: 45


Program Courses

First Quarter

Course ID
Course Title
Credits
BT 105
Grammar for Business  
5
BT 106
Computing Essentials  
5
BT 152
College and Career Strategies  
3
CATT 102
Microsoft Outlook  
2.5
Total Credits
 
15.5

Second Quarter

Course ID
Course Title
Credits
BT 127
Human Relations and Professional Development  
3
BT 196
Skillbuilding  
1
BUS 103
Basic Business Math and Electronic Calculators  
5
CATT 190
Microsoft PowerPoint I  
2.5
MMGT 223
Customer Service  
3
Total Credits
 
14.5

Third Quarter

Course ID
Course Title
Credits
BT 165
Word Processing  
5
BT 204
Spreadsheet Design and Analysis  
5
BT 272
Business Correspondence   1
5
Total Credits
 
15

1 May be substituted with BT 274.

Estimated costs for completing this program

 
WA Resident
Non-Resident
International
Tuition
$ 4,621
$ 5,730
$ 10,571
Books
$ 702
$ 702
$ 702
Course Fees
$ 24
$ 24
$ 24
Institutional Fees
$ 1,606
$ 1,606
$ 1,606
Total Costs
$ 6,952
$ 8,061
$ 12,902

Costs for completing a degree or certificate can vary. For more information about costs, visit our How Much Does it Cost? page.

Have a question? Let's hear it.

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Request Info

Ronda Moorhead

Ronda.Moorhead@scc.spokane.edu
509-533-7389

Shilo Stuart

Enrollment/Onboarding Advisor
Shilo.Stuart@scc.spokane.edu
509-533-7490